SATISFACTION GUARANTEED
Within 60 days of receiving your order, and provided items are unused, we will provide an exchange or a refund if you are not completely satisfied.
DELIVERY TIME
Orders are shipped promptly. Expect delivery of in-stock merchandise within 4-10 business days, unless you are otherwise notified. Overnight shipping is available. During holidays order early for best selection and prompt delivery.
PAYMENT METHODS
We have listed a number of payment methods with instructions below. Please note that all orders must be processed in US dollars.
Payment by Credit Card
Our secure on-line ordering system is credit card ready for your convenience and your security is assured. You can be sure that our site is secure, by a padlock, or key icon located at the bottom of your browser window. This icon will appear during the last stage of checkout, when your credit card information is entered.
We accept American Express, Visa and Master Card cards.
By Phone
You can place your order entirely by telephone. Simply make note of the items you would like to purchase. From within the US and Canada, please call us toll-free at 1-800-704-5561 Monday thru Friday, during the hours of 9:00AM to 5:00PM EST. Customers outside these areas can call us at 1-508-865-1846 during the same hours to place orders. Online prices and promotions are for the continental U.S. only. We do not currently ship to P.O. Boxes, Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, Canada or APO/FPO addresses.
By Fax or Postal Mail
Use the shopping cart to gather your items, select checkout when you are finished, and provide all shipping information. Instead of clicking to submit your order, simply print the form on your personal printer and fax it to us at: 1-508-865-1925, or mail it to us at Fitness EM, LLC, PO Box 478, Sutton, MA 01590. Please include a daytime phone number by which we can contact you in the event we have a question about your order. Our fax machine is available 24 hours a day.
Pay by Personal Check or Money Order
You can pay by Post Office Money Order or personal check drawn on a United States bank. Returned checks will be subject to a $20.00 fee. Use the shopping cart to gather your items, select checkout when you are finished, and provide all shipping information. Instead of clicking to submit your order, simply print the form on your personal printer and mail it with your personal check or money order to us at Fitness EM, LLC, PO Box 478, Sutton, MA 01590. We do not accept COD orders, or currency. Please do not send cash if ordering by mail.
RETURN POLICY
Within 60 days of receiving your order, and provided items are unused, we will provide an exchange or a refund if you are not completely satisfied. If you need to return or exchange an item, please send it back to us along with the invoice, indicating what action you would like us to take. Shipping charges are not refundable, however, we will provide free shipping for your new selections.
SHIPPING
Orders are shipped by UPS. The shipping cost is included in the cost of the item. Orders are packaged to ship as economically as possible. Oversize or overweight orders will be shipped under the same criteria, and we will notify of any additional fees prior to final shipment.
Fitness EM does not ship outside of the US.
CONSUMER CONFIDENTIALITY
At Fitness EM, we are sensitive to issues of consumer confidentiality and privacy. We assure you that we will never sell your confidential information to a third party, or use it in any way to violate your confidentiality. For information view our privacy policy.
LEGAL NOTICES
Danskin® is the registered trademark of Danskin, Inc.
Empower® is the trademark of Fitness EM, LLC
Any and all reproduction of any photograph, illustration, image, logotype, text or any content of this web site without the express permission of Fitness EM is strictly prohibited. We reserve the right to correct typographical errors.
ABOUT THE SHOPPING CART
- What is the shopping cart?
- The shopping cart, much like the one you might use in a grocery store, is the function of our site that allows you to gather all of the items you would like to purchase into one place and then pay for them all in one transaction. Our shopping cart will accompany you and will remember all of the items you have added to it as you browse through our on-line store.
- Do I need to do something special to use the shopping cart?
- No. For your convenience, your shopping cart will be automatically created when you add your first item.
- How do I add an item to my shopping cart?
- Simply enter a quantity and click the 'ADD TO CART' button that corresponds to the item you would like to add.
- How do I know an item was added correctly?
- You can view the contents of your cart by clicking 'VIEW CART' near the top right hand corner of the screen.
- How do I see what is in my shopping cart?
- Click on the 'VIEW CART' button near the top right hand corner of the screen to view your cart. This will display the contents of your shopping cart, as well as the controls that allow you to modify its contents.
- How do I change the contents of my shopping cart?
- First, click on the 'VIEW CART' button near the top right hand corner of the screen. This will display the contents of your shopping cart, as well as the controls that allow you to modify its contents.
- UPDATE - To change the quantity of an item, type a new quantity and then click the "UPDATE CART" button.
- DELETE - click this button to remove an item.
- Why does the shopping cart not show the entire description of my items? Is something wrong with my order?
- The shopping cart might abbreviate item descriptions in order to save space on screen, and to speed up the database mechanism that displays your cart contents. We will have enough information to complete your order accurately with the information it provides.
- Is it safe to use my credit card with the shopping cart?
- Absolutely. Using the latest encryption technology, we secure the connection between your computer and our server during the transmittal of credit card payment information.